Help centre

The fleet is ours. We buy each car, maintain it and hand it over with our own team, with no broker or partner hire company in between. That is why every listing shows the plate: the car exists, it is in Valencia, and it is the one you get.

A valid ID or passport and a driving licence held for at least two years.

Search automatically checks whether another booking already covers those dates, so what shows as available is free.

Because the daily rate for its category is not set yet. A car with no rate shows no figure and takes no booking: we prefer that to showing a number that changes at checkout. Cars with a rate set are booked normally.

Pick your dates in search, compare the categories and confirm. The booking starts as pending and becomes confirmed once we verify the vehicle is available.

Payment is processed by Teya, in Teya's own checkout. None of your card details stay with IC Car Rent.

Yes, at no cost. A pending or confirmed booking is cancelled by you from My bookings, at any time, without having to contact anyone. The cancellation is recorded in the booking history.

The total shown before confirmation is the daily rate times the number of days, plus extras. When IC Car Rent charges an insurance or a mandatory fee, it appears on its own line in the price summary, marked as mandatory, already added to the total and with no option to remove it. No payment is taken until you have seen and accepted the total.

It is the code a confirmed booking generates. It arrives by email, stays in My bookings, and it is what you show on arrival.

It is recommended. At pickup and at return you make your own photo checklist from your account, separate from the company's inspection. The photos are visible only to you and the administrator.

For now we only operate in Valencia, so pickup and return are in the same city. When we open new cities, you will be able to choose a different return location.

Keyless collection will be available from 10 September 2026 on cars marked with this option. After confirmation, your account will show the identity-check and vehicle-access instructions.

Yes. The account holds your bookings, the pickup code and the photo checklist. You create it with an email and a password, and the session lasts 30 days.

Automatic password recovery does not exist yet. Until it does, the email you signed up with is the only identifier for the account, so keep track of which one you used.